Before you reach out to us, you might find the answer to your question quicker by visiting our help centre, and or if you need to find a size you can check our sizing chart. We have a large community of Lockets on Facebook who will also be able to help you outside of business hours.
Should you need to email us (we aim to reply in 72 hours):
If you are speaking to us about an existing order please always send us your order number to make this as swift as possible to deal with.
All Customer Service - firstname.lastname@example.org
For PR and e-mails direct for Lucy - email@example.com
For Returns & Refunds -
Should you wish to message us on Facebook (we advise EMAIL for a faster response):
Our company address is:
Lucy Locket Loves
Suite 2 Brunel House
Hathersage Business Park, Hathersage