Customer Help Center

FAQ

Orders

Where can I find my order reference number?

I have placed separate orders in one day, can I combine my shipping cost?

I have not inputted my discount code at checkout, can you refund the difference?

Will I receive a free gift with every order?

Can I exchange my free gift?

I have made a preorder, what now?

Shipping

When are my items shipped?

Why are the leggings and t-shirts shipped separately?

How long will my order take to arrive?

My order has not arrived, what should I do?

Stock Updates

The item I want isn't in stock, what can I do?

Can you reserve a pair for me?

Sizing

Why aren't the leggings available in my size?

Do you have a sizing chart?

Checkout

How do I leave a note for the Lockets?

Returns

I'm not happy with my order, can I return or exchange?

How long do refunds take?

My items are faulty, what should I do?

Some products cannot be returned

Miscellaneous

Can I still buy "preloved" leggings?

The product I have received looks different in colour to the website