Should you need to contact us, all queries should be directed to firstname.lastname@example.org. We aim to reply to all emails within 72 hours, but please bear in mind that on occasion the volume of e-mails can prolong our normal response time.
Our customer service department does not operate on weekends, so please be aware you may not receive a reply until the start of the next working day should you contact on the weekend.
If your query is regarding an order you wish to cancel, please mark the e-mail URGENT in the subject line.
If you are contacting regarding an existing order, please quote your order number. This can be found either in your confirmation email or the invoice inside your package. This will allow us to assist you with efficiency.
Should you need to contact us by post, or return any products, our company address is
Lucy Locket Loves
Suite 2, Brunel House
Hathersage Business Park