Customer Help Center

When you complete a purchase you will receive an email or SMS confirmation. This should outline the full details of your order, including your order reference number. You will need your order reference number to help us quickly resolve any questions you may have.

If you order multiple times in one day we cannot combine postage on items as we are now dealing with such a high level of orders it’s impossible to track and do. We don’t make a profit on our postage and packaging.

We are sorry if you fail to input your discount at checkout we are unable to refund the difference due to how our system works and for VAT purposes.

Not necessarily - when we have free gifts in stock we try to send a free gift with all orders however this is at our discretion. 

No - free gifts do not form part of your order, they are given at our discretion when stock is available. We do not accept returns of exchanges on free gifts.

When your order is placed you will receive a confirmation, usually when you make a purchase we will inform you when the items are likely to be shipped.

Once the items have left Locket HQ you will receive an email or SMS notifying you that your items are in the post.

We post everything on a first class Royal Mail service. 

We only work business hours during the week fulfilling orders, so orders placed late on a Friday will not be shipped out until Monday afternoon!

The leggings come direct from Lucy Locket HQ.

Most t-shirts, vests, hoodies are made to order from our printing company. 

Although items will arrive individually we will NEVER charge you for 2 shipping costs.

All leggings will be shipped out within 48 hours during normal business days (Mon-Fri). The longest you will have to wait is if you order them Friday afternoon, which means they might not be sent until the following Tuesday!

T-Shirts and accessories are all made to order and will take approx 3-12 days to be made to order and delivered. Our printing company always aims for this to be 5 days and under however demanding times can alter this. 

If your order has not arrived in a reasonable amount of time (maximum 7 working days) please make us aware, and we will check the status of your order. 

Provided the order has been shipped and lost in the post, we cannot make a claim with the Royal Mail until 10 days from postage has passed. 

If items are listed as "out of stock", there is nothing we can do. 

Our designs constantly change and we only offer a limited volume. To ensure you get the design you want, please follow us on social media for announcements of new stock and updates.

Unfortunately not - the demand for our items is very high but we only stock a limited number of garments. We are committed to regularly bringing out new designs whenever possible and nearly all designs will not be stocked again. 

We pride ourselves on catering to the widest range of sizes available, currently we stock sizes 6 - 22. If items are not available in your size it is most likely that we have sold out. Keep an eye on the website to bag designs in your preferred designs!

Yes - you can find our full sizing chart here...

Locket Loves Sizing Chart

On the cart page where you review your order, you can click the words "Say HELLO". This will open a box where you can leave notes for the Lockets as well as special instructions for us. 

We encourage all customers to leave a note to say hello and tell us more about yourself!

Of course, you can - we have a 28 day returns policy from our shipping date.

Shipping / handling charges are non refundable, except in the case of faulty items.

All returned items must be inclusive of the tag on the inside and unworn. 

Please fill in the returns form enclosed with your order. 

If this is lost please send to:

C/O Papa Locket
15 School Lane
Dronfield
S18 1RY

If your item is faulty:

Please contact us as soon as possible on papal@lucylocketloves.com and the Lockets will help deal with this as swiftly as possible. 

When items are returned we aim to deal with them in the next business day. 

If you haven’t heard from us we haven’t received it yet but we assure you when we do we will do.

Please contact us as soon as possible on leggings@lucylocketloves.com and the Lockets will help deal with this as swiftly as possible. 

Due to the fact that the headbands are a hair product, for sanitary reasons, we do not accept returns or exchanges on these products.

Currently we have no intention of bringing back sales of "preloved" leggings. This decision has been taken as it caused an administrative nightmare in customer service.

We would like to remind customers that actual colours of garments may vary slightly. It's important to recognise that products can vary from what they appear on a computer monitor. 

Please see our:

https://locketloves.com/pages/product-colour-disclaimer