Should you need to contact us, all queries should be directed to firstname.lastname@example.org. We aim to reply to all emails within 72 hours, but please bear in mind that on occasion the volume of emails can prolong our normal response time. You will receive a ticket number reply to your initial email - if you do not receive a ticket number please be aware we may not have received your email so please make sure the initial email was sent.
Our customer service department does not operate on weekends or bank holidays, so please be aware you may not receive a reply until the start of the next working day should you contact on the weekend.
If your query is regarding an order you wish to cancel, please mark the e-mail URGENT CANCEL in the subject line.
If you are contacting regarding an existing order, please quote your order number. This can be found either in your confirmation email or the invoice inside your package. This will allow us to assist you with efficiency.
Should you need to contact us by post, or return any products, our company address is
Lucy Locket Loves
4a Callywhite Industrial Estate