Customer Help Center

FAQ

Orders

I need to contact customer service - How do I do this?

Where can I find my order reference number?

I have placed separate orders in one day, can I combine my shipping cost?

I have not entered my discount code at checkout, can you refund the difference?

Will I receive a free gift with every order?

Can I exchange my free gift?

Gift Cards

Loyalty Points & Referrals

Rewards Scheme

I've checked out with the wrong e-mail, can you add the points to my correct account?

Shipping

How long will my order take to arrive?

My order has not arrived, what should I do?

How much is shipping?

I am outside of the UK, are there any extra costs to pay?

I have put the wrong address in, can you change it?

Stock Updates

The item I want isn't in stock, what can I do?

Can you reserve a pair for me?

Sizing

Why aren't the leggings available in my size?

Do you have a sizing chart?

Why is the sizing different on my most recent order?

Checkout

How do I leave a note for the Lockets?

Returns

I'm not happy with my order, can I return or exchange?

How long do refunds and exchanges take?

My items are faulty, what should I do?

Why can some products not be returned?

Miscellaneous

What is the different between the Active and the Casual leggings?

How do I wash my leggings?

Can I still buy "preloved" leggings?

The product I have received looks different in colour to the website

Social Media & Community Tolerance Policy

Customer Photo Uploads

T&C's