Customer Help Center



I need to contact customer service - How do I do this?

Where can I find my order reference number?

I have placed separate orders in one day, can I combine my shipping cost?

Will I receive a free gift with every order?

Can I exchange my free gift?

I have not entered my discount code at checkout, can you refund the difference?

Gift Cards

Refunds on Items with Gift Cards

Do you ship to BFPO addresses?

Loyalty Points & Referrals

Rewards Scheme

I've checked out with the wrong e-mail, can you add the points to my correct account?

Refunds On Orders with Locket Perks


How much is shipping?

How long will my order take to arrive?

My order has not arrived, what should I do?

I am outside of the UK, are there any extra costs to pay?

Collecting Items

I have put the wrong address in, can you change it?

Stock Updates

The item I want isn't in stock, what can I do?

Can you reserve a pair for me?

Why aren't the leggings available in my size?


Do you have a sizing chart?

Why is the sizing different on my most recent order?


How do I leave a note for the Lockets?


I'm not happy with my order, can I return or exchange?

How long do refunds and exchanges take?

My items are faulty, what should I do?

Why can some products not be returned?

Christmas Returns Policy


What is the different between the Active and the Casual leggings?

How do I wash my items?

Can I still buy "preloved" leggings?

The product I have received looks different in colour to the website

Social Media & Community Tolerance Policy

Customer Photo Uploads


Discount Code Promotions


Golden Ticket T&Cs