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Customer Help Center

FAQ

Orders

I need to contact customer service - How do I do this?

I have not entered my discount code at checkout, can you refund the difference?

I have placed separate orders in one day, can I combine my shipping cost?

Where can I find my order reference number?

Can I exchange my free gift?

Gift Cards

Shipping

How much is shipping?

Do you ship to BFPO addresses?

How long will my order take to arrive?

My order has not arrived, what should I do?

Collecting Items

I have put the wrong address in, can you change it?

I am outside of the UK are there any further costs?

Christmas Returns 2022/23

Loyalty Points & Referrals

Rewards Scheme

I've checked out with the wrong e-mail, can you add the points to my correct account?

Refunds On Orders with Locket Perks

Stock Updates

The item I want isn't in stock, what can I do?

Can you reserve a pair for me?

Why aren't the leggings available in my size?

Sizing

Do you have a sizing chart?

Why is the sizing different on my most recent order?

Checkout

How do I leave a note for the Lockets?

Returns

I'm not happy with my order, can I return or exchange?

Why can some products not be returned?

How long do refunds and exchanges take?

My items are faulty, what should I do?

Miscellaneous

What is the different between the Active and the Casual leggings?

How do I wash my items?

Can I still buy "preloved" leggings?

The product I have received looks different in colour to the website

Social Media & Community Tolerance Policy

Customer Photo Uploads

T&C's

Discount Code Promotions

T&Cs

Golden Ticket T&Cs