Subject to some exceptions, we are happy to exchange or refund your purchase within 28 days of your item being shipped. We DO NOT offer a free returns service.
Returning by Post
Please choose the most appropriate postage to send them back to us, we do not cover return postage costs. For safety we advise sending the item back to us by tracked post. Please be aware that we are not liable for loss of items posted back to us, the onus is on the Customer to choose the appropriate postage for their item.
Returning Direct to HQ
You can return items direct to HQ. Items can be dropped off at the below address between the hours of 9am and 3pm and left in our Post Box. You will receive a notification once your return is processed. For exchanges, you will be advised when your item is ready to pick up. Items are left at the Customer's own risk. Lucy Locket Loves cannot be held responsible for any missing items or parcels returned via drop off.
When items are returned, we aim to process them within 10 business days of receiving the package. Please be aware at peak times this may take longer. We can offer a refund, credit note or exchange, so ensure your request is clearly specified.
Items can be returned as long as they are unworn, still tagged, in the original packaging and within the 28 day returns policy.Items must be returned in saleable condition. This means no make up or deodorant marks, pet hair or strong smells such as food or cigarette smoke. We reserve the right to refuse an exchange or refund if goods are not returned in saleable condition or are damaged.
Please return them to:
Lucy Locket Loves
4a Callywhite Industrial Estate
Callywhite Lane
Dronfield
S18 2XR
Please make sure the following is on your return slip so that it is clear to HQ once the parcel is received. If you do not have the original slip, please make a note on a separate piece of paper. If the item is not available for exchange you will be automatically refunded.
Order Number:
Reason for return:
Refund/Exchange for:
Please also be aware that some items are non-returnable. More information can be found here: -https://locketloves.com/apps/help-center#hc-why-can-some-products-not-be-returned-1
Lucky Dip items can be returned for a refund or gift card only. No exchange is available on these items.
Any questions regarding this please get in touch BEFORE sending items. Our Customer Service Agents are available Monday-Friday from 9am-4pm on support@lucylocketloves.com
For more information on returning items that have been paid for with Locket Perks of Gift Cards, please read the following : - https://locketloves.com/apps/help-center#hc-refunds-on-orders-with-locket-perks
https://locketloves.com/apps/help-center#hc-refunds-on-items-with-gift-cards