Christmas Shipping and New Year Break

Christmas Shipping and New Year Break

Christmas Shipping and New Year Break

WOW!  2020 is nearly over and what a year it has been!
We will be shipping orders up to Friday 18 December 2020.  We highly recommend placing your order prior to this date so it can be shipped in time for Christmas.  We will be monitoring order volume and keeping you all updated.
We do have a Royal Mail collection scheduled on 21 December 2020 however any order shipped on this date is unlikely to reach you before Christmas. 
The Team will be taking a well deserved break this year from midday 22 December 2020 until 4th January 2021  This is just short of 2 weeks and will give the Team and myself a chance to recharge and unwind. 
What does this mean for Customers?
We will still be taking orders over the Holiday period to be shipped from 8am on Monday 4th January 2021.  Any outstanding orders prior to close of business on 22 December 2020 will be shipped first.  
Refunds and returns will be held at Royal Mail until 4 January 2021 and will be processed by a dedicated team on return.  We estimate this to take 3-5 working days.
Customer Service will be active over the holiday period.  The Team finishes at 4pm on 23 December 2020 and will return to work Tuesday 29th December 2020.  All emails should be answered within 72 working hours. 
Thank you so much for your support in a year which has been scary and unpredictable.  Myself and my Team feel so blessed to have you as Customers. 
What will 2021 bring?